Refunds via PAYPAL/OpenPay will incur the payment gateways fee IF refund is initiated due to customer ordering incorrectly, mistakenly, or with in 10 days. Paypal no longer refund their 2.5% fee... Customer will be liable.. If refund is intitiated due to unable to fulfill order or KW Dealer error no fee will be charged
WHAT can be returned?
Not all items are subject to our standard returns policy. Items that are special order are subject to a return policy outline between KW Dealer and the customer at time of purchase.
Once a product has been test fitted, installed or used it can no longer be returned.
Special order items from overseas or special order will be accepted for return but a 20% restocking fee will be applied
WHEN do items need to be returned by?
Customers have 14 days from the day they receive their order to lodge a "Request a Return" with KW Dealer. 7 days from the time approval has been given
WHERE do items need to be returned to?
Once "request for return" has been approved by KW Dealer customers must arrange for their item(s) to be sent to the agreed address. Customers will be supplied with a product return form to include with the item(s).
HOW do customers return items?
All returns must be accompanied with the original invoice and product return form for the item(s) they wish to return.
SHIPPING for returns?
All return shipping costs are to be paid by the customers. However, in the event that an incorrect item has been sent by KW Dealer.
For customer who purchase using the PayPal payment gateway may be eligible for shipping return compensation with PayPal. Please visit PayPal website for more info: https://www.paypal.com/au/webapps/mpp/returns
CREDIT for returns?
Customers will be credited through the original gateway purchase method.
In store return option?
Customers are more than welcome to return items in person providing that the "request a return" has already been approved by KW Dealer.
All returns must be in original package unless previously discussed. Packaging that is damaged and in an "unsellable" condition will incur a 20% repackaging fee or may be returned to the customer.
KW Dealer cannot be held accountable for any additional costs involved outside the original purchase. This includes, but not limited to loss of income, additional transport costs, labour costs or any other costs directly or indirectly associated with the original purchase.
By purchasing from KW Dealer you agree to the Return Policy outlined above.